Terms of Use
About these terms
Last updated: 3 October 2026
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
These Website Terms of Use govern your use of www.thepersonalisedva.com.au (the "Site"), by The Personalised Va. In these terms, "we", "us" and "our" mean The Personalised VA, and "you" and "your" mean the person or business using the Site.
Please read them together with our Privacy Policy. By using the Site or completing our enquiry questionnaire, you agree to these terms. If you do not agree, please do not use the Site.
If you engage us to provide services, our Terms of Service and your Service Agreement also apply.
1. Use of the Site
You may use the Site for lawful purposes only. You must not use the Site in a way that damages it, interferes with other people's use of it, or attempts to gain unauthorised access to it or to any system connected to it.
2. Information on the Site
Information on the Site, in our emails, blog posts, social media and free resources is general information only. It is not legal, financial, tax, accounting or business advice, and it does not take your particular circumstances into account. You should get advice from an appropriately qualified professional before acting on it.
We take care to keep the Site accurate and up to date, but we do not guarantee that it is complete, current or free of errors, or that the Site will be available without interruption or free of viruses.
3. Enquiries and discovery calls
When you complete our enquiry questionnaire, we use your answers to contact you, arrange a time for a discovery call, and discuss whether our services suit your business. A discovery call is free and does not create an obligation on either side. No services are provided until you have signed a Service Agreement and paid the first invoice (see our Terms of Service).
Please do not include your own clients' personal or health information in our enquiry questionnaire or a general email before we have agreed to work together.
4. Free resources and email updates
If you sign up for a free resource or our email updates, you agree to receive the resource and occasional emails from us about related topics and our services. You can unsubscribe at any time using the link in any email. Free resources are for your own use within your business; you must not sell them, republish them or present them as your own.
5. Intellectual property
The content on the Site, including text, graphics, logos, photos, templates and free resources, is owned by or licensed to us and is protected by the Copyright Act 1968 (Cth). You may view the Site, share links to it, and download or print pages and free resources for your own use. Without our written permission, you must not copy, republish, sell, adapt or distribute our content, or use it to promote another business.
6. Artificial intelligence and automated tools
You must not supply any content from the Site to an artificial intelligence system for training, indexing, generating derivative works or reproducing the content in another form. This applies whether the content is accessed by a person or by an automated tool, bot or scraper.
7. Links to other websites
The Site may link to other websites, including software providers we use or recommend. A link is not an endorsement, and we are not responsible for the content, availability or privacy practices of those websites.
8. Website hosting and analytics
The Site is hosted by Squarespace. The host and our analytics and advertising tools collect information such as your browser, device, IP address and the pages you visit. Our Privacy Policy explains this, including how to manage cookies.
9. Exclusion of competitors
If you provide, or plan to provide, virtual assistant, practice administration or bookkeeping services for a fee, you are a competitor of The Personalised VA. You may not use the Site to copy, download or adapt our content, service descriptions, processes, templates or resources, or obtain them through a third party, for use in your own business. If you breach this clause, we will hold you responsible for any loss we suffer and any profit you make from that use. We may refuse anyone access to the Site, our services or our information at our discretion.
10. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.
11. Limitation of liability
To the extent permitted by law, we are not liable for any loss or damage arising from your use of the Site, your reliance on information on it, or any website it links to.
12. Changes to these terms
We may update these terms from time to time. The updated terms apply from the date they are posted on the Site.
13. General
• Severability: if any part of these terms is invalid or unenforceable, it is removed and the rest of these terms continue to apply.
• Waiver: a failure to enforce any part of these terms is not a waiver of it.
14. Governing law
These terms are governed by the laws of New South Wales, Australia, and each of us submits to the courts of New South Wales.
15. Contact us
If you have questions about these terms, or believe content on the Site infringes your rights, please contact us at personalisedva@proton.me.